US pop star Taylor Swift hit out at Ticketmaster on Friday after her next tour failed at the ticket office, increasing pressure on the US giant in an industry accused of monopoly.
Many of the singer’s fans have complained on social networks in recent days about endless waits, errors and skyrocketing prices during pre-sales of the “Eras” (“Eras”) tour, which begins next March 18.
On Thursday, Ticketmaster even canceled the general sale scheduled to begin on Friday due to “particularly high demand (…) and insufficient remaining tickets.”
“It’s really hard for me to trust an outside agency,” Taylor Swift responded on her Instagram page Friday, highlighting years of special relationships and loyalty with her followers.
“And it pains me to see mistakes happening without being able to do anything,” he added.
Without naming Ticketmaster directly, the 32-year-old star says she has no intention of “making excuses for anybody”. “We asked them several times if they could handle this kind of request, and we were assured that they could,” he adds.
“It’s great that 2.4 million people were able to get tickets, but it saddens me that so many of them feel like they had a dream to get them,” he said. – she continued, promising to do everything possible. To make the situation better.
The cacophony has reignited criticism of the giant’s dominance of the ticketing industry since its 2010 merger with entertainment giant Live Nation.
Anti-monopoly and consumer protection groups have recently called for an investigation into the group, which “allows independent cinemas and amateurs to raise prices, impose unnecessary and costly fees and exploit artists”.
Prices for rock legend Bruce Springsteen’s concerts, some of which reached thousands of dollars, already caused an outcry earlier this year.
Friday, the The New York TimesThe Justice Department has opened an antitrust investigation into Live Nation Entertainment as a result of the merger between Ticketmaster and Live Nation, its announcement said, citing unnamed sources familiar with the matter.
Regarding Taylor Swift’s tour, Ticketmaster said it sold 2 million tickets during presales on Tuesday, a record for an artist in one day.
One of America’s most popular singers, Taylor Swift, is back on tour after four years of waiting for her fans. With his tenth album, “Midnights,” which was released on October 21, he marked a streak in American music history by having ten songs top the Billboard Hot 100 chart.
Ticketmaster complained about “a dizzying number of attacks by bots”, the system of codes for purchasing seats in advance, despite the verification of buyer’s accounts, automated systems. The company claims to have received 3.5 billion queries.
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